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By: BGS, Friday, November 06th, 2015

This reply is from eLearning Support in response to the question “can you get any analytics for U.OSU pages.” If you are using U.OSU this might be something you would want to pursue.    Bonnie

I write in response to your question about analytics in U.OSU. I saw that you've had to wait to hear back from us. I realize that can be frustrating. I apologize for the delay and any inconvenience this may have caused you and your team in FAES.

I'm pleased to let you know that a U.OSU website's site administrator can access analytics information for that site, via the Statistics widget on the site's Dashboard and also via the Google Analytics Plugin. For more information, please refer to the help articles "Analytics in U.OSU" (URL: http://resourcecenter.odee.osu.edu/uosu/analytics-uosu) and "Working with Plugins" (URL: http://resourcecenter.odee.osu.edu/uosu/working-plugins). At the time you'd reached out with your question, my team was investigating some reports of problems with this particular tool. We needed to wait to follow up with you until those problems were addressed.

It looks like you'd initially sought assistance from the IT Service Desk, which forwarded your question to my team (eLearning Support: we specialize in supporting U.OSU as well as other tools listed in my signature information). For future reference, you can route questions about our toolset directly to us by emailing the pertinent tool, e.g. uosu@osu.edu. As a little more background, the IT Service Desk team is staffed by tech support "generalists". They do a great job of answering basic questions about a wide range of tools, but need to refer more complicated questions to the appropriate specialist team. They've had no training on part of my team's tooolset (e.g. Mediasite). My team works during university business hours. If you encounter a complicated concern during this time and call the IT Service Desk, if they cannot assist you, they can redirect your call to us.

You might also find it helpful to consult our U.OSU support documentation, which we've provided in the U.OSU section (URL: http://resourcecenter.odee.osu.edu/uosu) of the ODEE Resource Center. The Resource Center, which has a fairly robust search engine, contains help articles, FAQs, and other information about each tool supported by the Office of Distance Education and eLearning (ODEE). That being said, please don't hesitate to reach out if you have trouble tracking down the information you need.

I'm going to go ahead and close this help request record now, Bonnie. Soon you should receive an auto-sent email to that effect. If you have follow-up questions, you may re-open your record by replying either to this message or the one you'll receive shortly.

Best,

Cricket Nardacci
eLearning Support
Carmen | CarmenConnect | Mediasite | U.OSU | CarmenWiki | RIV
Learning Systems & Infrastructure
Office of Distance Education and eLearning
8help@osu.edu | 614-688-4357

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